Contact us: 2821093052

Email: info@e-ktel.gr

Operation hours of our Call center : 07:00-23:30

    New Timetables

    People with Disabilities are an integral part of our society for this our company helps to facilitate their transportation! 
     KTEL CHANIA-RETHYMNO SA offers its services for the service of AMA for regular and extra services contact us.

    On the articulated buses, that operate the routes of Chania-Kolymvari-Chania and in the urban area of Rethymno, there are special bars for entry to people with a  wheelchair.

    For more information and clarifications, please contact us at: 2821093052 and email: This email address is being protected from spambots. You need JavaScript enabled to view it.
    The quality of life of people with disabilities is an indicator of the culture of our society.

     

    caar bw

    WITH DEPARTURE FROM CHANIA
    ›TIMETABLE VALID FROM 11-10-2017

    CHANIA-RETHYMNO-HERAKLION

    TIMETABLE VALID FROM 01-08-2017

    FROM AND TO THE AIRPORT OF CHANIA

    TIMETABLE VALID FROM 19-09-2017 

    WITH DEPARTURE FROM RETHYMNO

    TIMETABLE VALID FROM 02-10-2017

    WITH DEPARTURE FROM KASTELI (KISSAMOS)
    ›TIMETABLE VALID FROM 11-10-2017

           WITH DEPARTURE FROM SFAKIA

                 ›TIMETABLE VALID FROM 11-09-2017

           WITH DEPARTURE FROM SOUGIA

                 ›TIMETABLE VALID FROM 11-09-2017

    WITH DEPARTURE FROM PALEOCHORA

                ›TIMETABLE VALID FROM 01-10-2017

    FROM AND TO THESSALONIKI, PATRA AND IOANNINA

               ›TIMETABLE VALID FROM 11-09-2017

                TO HINTERLAND VILLAGES

                ›TIMETABLE VALID FROM 01-10-2017

     

    1. Only passengers with a valid ticket have the right to use our means of transport . In the case of electronic ticket, it means that you must present a valid electronic ticket.
    2. Ticket modified or altered in any way and as long as the alteration or amendment has not been made by us, is not considered valid.
    3. Any ticket that was lost or destroyed, wholly or partly, or a ticket that does not contain the necessary vouchers, is not recognized as valid and must be issued again.
    4. The ticket can be used only for the indicated route, which includes the place of departure, the time of departure and the exact destination. The fare paid corresponds to the explicitly described in the ticket transportation.
    5. The ticket is an item of value and therefore the passenger must be stored with care.
      The passenger must carry the ticket during the journey and to present it to the driver or conductor when and if he/she asked.
    6. When the ticket is subject to a discount scheme, the passenger must carry with them the proof of the discount (large family’s card, student card etc.) and presented it whenever requested.
    7. If the passenger has no such card with him/her, he/she must pay the remaining amount.

    BAGGAGE TRANSPORT

    luggage

    1. The carrying of flammable and explosive materials is strictly prohibited.
    2. The passenger’s baggage is transported FREE of charge with the responsibility of the passenger.
    3. You are kindly requested to write down your personal information on your luggage so that you can recognise them easily and to avoid any discomfort by losing them.
    4.  The staff of our company such as drivers, ticket collectors, ticket publishers οr luggage loaders,  do not know the owners of every luggage, so they are not responsible in case of any loss or their delivery to the wrong person.

     

    UNDERAGE PASSENGERS

    underage

    1. The transportation of children up to six (6) years old, without an adult accompanying them is prohibited.
    2. The person accompanying these children is responsible for their safe transport and can take with the child a passenger seat located behind another seat.
    3. Regarding children aged from six (6) to fifteen (15) years, it is allowed for three of them to use a single and backrest seat, as long as it is behind the seat of another passenger.

     

    ANIMALS TRANSPORT

    1. Animals transported mandatory within the passenger compartment either in the hallway or on the stairs near the owner.
    2. The weight should be up to ten kilos (10kg)  and transported in special baskets of dimensions 50x40x35 centimeters.
    3. The owner must accompany the animal and carry all the necessary documents concerning the animal, which are updated for the last two years.
    4. The animals which accompany disabled persons , regardless of their size compulsorily transferred into the passenger compartment, close to the owner , not placed in a basket , but must wear a muzzle during transport.Specifically, assistance dogs which carry strap handle can be carried on means of transport, without transport cage and without a muzzle, regardless of their size.
    5. Each bus can carry up to two pets.For your facility,your ticket must be pre-booked  and  you have to indicate that you want to transfer a pet.
    6. The transport of animals, according to the above, is mandatory. As far as these regulations apply, the consent of the driver, owner or other passengers is not necessary andthe penalties are high.

     

    pets

     

    The transfer of animals is only possible during the following bus routes:

    a. Within Crete

    Chania-Rethymno-Heraklion: 06:30-11:30-14:30-17:30-20:30   Heraklion-Rethymno-Chania:05:30-09:30-11:30-14:30-17:30 
    Chania-Paleochora: 08:45-16:00 Paleochora-Chania: 07:45-15:30 
    Chania-Elafonisi: 09:00 (Monday & Saturday) Elafonisi-Chania: 16:00 (Monday & Saturday) 
    Chania-Botanical Park: 09:30 (Tuesday & Friday) Botanical Park-Chania: 14:45 (Tuesday &Friday)
    Chania-Kasteli: 08:30-12:00-18:30-21:30    Kasteli-Chania: 07:45 (weekdays)-12:30-16:30-20:00  
    Chania-Omalos: 07:45  Omalos-Chania: 09:00
    Chania-Sfakia: 08:15 (Wednesday & Sunday), 14:00 (every day)  Sfakia-Chania: 07:00 (every day), 18:30 (Wednesday & Sunday) 
    Chania-Sougia: 13:45 Sougia-Chania: 07:00  
    Chania-Stavros: 10:00-16:00  Stavros-Chania: 07:20-20:40 
    Chania-Almirida: 14:30 Almirida-Chania: 09:45
    Chania-Vamos: 12:00 (Except Weekend) Vamos-Chania: 08:30 (Except Weekend)
    Chania-Limnoupolis: 10:45 Limnoupolis-Chania: 15:05
    Chania-Vatolakos: 09:00  Vatolakos-Chania: 12:30 
    Chania-Sternes: 10:15 Sternes-Chania: 14:45
    Chania-Airport of Chania: 05:00-10:00-18:00-21:00 Airport of Chania-Chania: 09:30-11:30-20:00-22:30
    Souda port (after the arrival of the ship from Piraeus)-Rethimnon:  Monday, Wednesday, Saturday

     

    b. Outside of Crete

    Chania-Thessaloniki: Monday & Thursday Thessaloniki-Chania: Tuesday & Sunday
    Chania-Ioannina: Wednesday Ioannina-Chania: Sunday

     

    CASE OF TICKET CANCELLATION OR CHANGE

    1. 70% of the fare is returned to the passenger in case he/she cancels the reservation on a long-distance route, 8 hours minimum before departure, or 50% if cancelation of booking is made within 8 hours before departure time.
    2. The ticket can be amended on the date of travel or transferred to other persons without charge of such persons (in case of a transferring a standard priced ticket to a person entitled to reduced ticket prices or free transportation on the return route, the difference is returned to the original holder of the ticket). In any case (cancellation or change of the destination or itinerary or change of passenger or date change) approval is required on the ticket from the officer's of KTEL CHANIA - RETHIMNON S. A. only.

     

    CASE OF COMPENSATION

    Our company is obliged to compensate consumers for the following cases:

    1. For lost baggage liability of the transport operator, with minimum amount of compensation 30 €.
    2. Loss of unaccompanied small packages, with minimum amount of compensation 15 €.

     

     

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    Our tourist agency Smart Tours gives you the opportunity to organise smart your vacation!
    Visit us in one of our offices in the center of Chania or Rethimnon. Find vacation packages with us in any date you like, in Greece or abroad, buy your ship or airplane tickets directly with the best service from our staff. Choose the hotel that you like and make a reservation while renting a car/motorbike at the place you want to travel. Furthermore, you have the ability to send money in Greece, Europe, America and the rest of the countries,or receive, by using the safe and quick service of WESTERN UNION. Schools or student groups that visit our island can also rent modern and fully equipped buses with the service of our best drivers. Our bus fleet consists of 17 luxurious buses: 2 mini buses of 20 seats and 15 large buses of 50-57 seats. Modern equipment, experienced drivers, safe and comfortable travel are everything you need to enjoy your vacation, your guided tours or your student tours.
    Our goal is to improve and modernise our services and staff for you. Our reward is always your satisfaction!
    You can visit our website in order to get informed at any time: http://www.smartours.gr/

    ~Think Smart~

     

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